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Resolving Veeam Backup Errors for Domain Controllers with SentinelOne

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Introduction If you’re using Veeam to back up domain controllers and have recently installed or upgraded to SentinelOne Agent version 23.2.3.358, you might encounter backup failures. This post will guide you through understanding the issue and provide a workaround to resolve it. The Issue After installing or upgrading to SentinelOne Agent 23.2.3.358 on a domain controller, Veeam backups may fail with the following error: Processing SERVER Error: VSSControl: -805306334 Backup job failed. Cannot create a shadow copy of the volumes containing writer’s data. Cannot prepare the [NTDS] data for a subsequent restore operation. Cannot process NTDS data. Updating BCD failed. Cannot execute [SetIntegerElement] method of [\SERVER\root\wmi:BcdObject.Id=” {56a36c07-368c-11eb-bd3b-edf2c267e255}”,StoreFilePath=””]. COM error: Code: 0xd0000022 This error is triggered by the boot protection feature of SentinelOne, which interferes with the VSS (Volume Shadow Copy Service) process used by Veeam for backups. Workaround Solution Until a fix is provided by either Veeam or SentinelOne, you can use the following workaround to disable the boot protection feature in SentinelOne. Retrieve the Passphrase In the SentinelOne console, look up the passphrase for the affected machine. You’ll need this passphrase to make local changes on the machine. Disable Safe Boot Protection Log on to the machine with administrative privileges. Open an elevated Command Prompt or PowerShell and run the following commands:     cd “C:\Program Files\SentinelOne\Sentinel Agent 23.2.3.358”    .\SentinelCtl.exe config safeBootProtection false -k “PASSPHRASE”    Replace “PASSPHRASE” with the actual passphrase you retrieved from the SentinelOne console. Restart the Machine (Optional) While it’s not confirmed if a reboot is necessary, performing a restart of the machine immediately after making the change is recommended to ensure the new settings take effect. Conclusion By following these steps, you can temporarily resolve the backup errors caused by the SentinelOne Agent. Keep an eye out for updates from Veeam or SentinelOne that address this issue permanently. In the meantime, disabling the boot protection feature should allow your backups to proceed without errors. For more technical tips and troubleshooting guides, stay tuned to our blog! Feel free to reach out if you have any questions or need further assistance. Happy troubleshooting!

Office 365 Backup, Veeam

Managing What You Backup Through the Portal with Veeam Backup for Microsoft 365

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Most of the time, a full organization backup fits the needs of most users. However, there are times when you need to select specific mailboxes and groups to back up. Through the backup portal, selecting exactly what you need is made easy. First, it may help to check what you are currently backing up. If you are setting up a job for the first time, you can skip this step. You can find this information under the Reports section by selecting Licensed Users: Once you’ve identified the critical accounts that must be backed up, you can edit your job. In the portal, navigate to the Jobs tab. Ensure your company is selected in the drop-down menu (or if managing multiple tenants, select the company you wish to edit) and select the job you want to edit. To enable the ability to select specific objects, select the Backup the following objects option when editing the job. Note: These steps can be done when setting up your initial backup job as well. Once selected, there are two ways to add these users: Option 1: Per Group. This is the easiest way of managing what is backed up. Clicking the Add button and selecting Groups will bring up a full list of Groups in your environment. Creating a group specifically for backups is a simple way of ensuring the users that need to be backed up are backed up. Existing groups can be added, but we recommend managing a single group instead of multiple. Option 2: Per User. If you have a need to select specific users, perhaps to ensure you are not over X number of licenses, then this may be your best option. Clicking the Add button and selecting Users will bring up a full list of users in your environment. Here, you can select exactly which users you would like to backup.  Additionally, you can select specific Sites and Teams to backup. If you ever need to exclude a user, or a user object (OneDrive, Site, Teams), from a backup, this can be done on the very next screen. The most common reason to exclude a user is if a user in a selected group does not need to be backed up. Identical to adding a user, excluding a user, or any other object is done by selecting the Add button, choosing the type of object you want to exclude, and selecting it from the list. On special occasions, only a single user, group, site, or Teams needs to be excluded. For example, a user may need their mail backed up, but not their OneDrive. In this situation, just like above, you would select the user that needs to be excluded. Once selected, click on the users and press the Edit button. Here, you can select what objects you would like to exclude: Once all the changes have been made, finish the wizard and Save the job settings. That’s all there is to it! As always, if you ever need assistance, we are here to help answer any questions or assist with your backups. Please reach out to Support@Managecast.com for more information, questions, or assistance.

Managecast News

Managecast Achieves Platinum Veeam Cloud & Service Provider Status

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Managecast is excited to announce that it has achieved Platinum status in the Veeam® Cloud & Service Provider (VCSP) program. Veeam Software is the #1 leader by market share in Data Protection and Ransomware Recovery. This prestigious designation highlights Managecast’s extensive experience and expertise in delivering Veeam-powered solutions, specifically tailored to build reliable, enterprise-grade Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) offerings. Managecast is excited to announce that it has achieved Platinum status in the Veeam® Cloud & Service Provider (VCSP) program. Veeam Software is the #1 leader by market share in Data Protection and Ransomware Recovery. This prestigious designation highlights Managecast’s extensive experience and expertise in delivering Veeam-powered solutions, specifically tailored to build reliable, enterprise-grade Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) offerings. Nathan Golden, Founder of Managecast, expressed his enthusiasm about the achievement, stating, “Achieving Platinum status within the Veeam Cloud & Service Provider (VCSP) program is a testament to our team’s hard work and deep expertise in Veeam solutions. This recognition empowers us to further enhance our service delivery, ensuring our clients receive the most advanced and reliable data protection and ransomware recovery services available today.” Veeam supports Managecast in this elevated status. “We are thrilled to acknowledge Managecast’s achievement of Platinum status in the Veeam Cloud & Service Provider program. Veeam’s #1 data backup and ransomware recovery solutions combined with Managecast’s exceptional service delivery and expertise in Veeam technologies ensures optimal success and enables cyber resiliency for our joint customers,” says Matt Kalmenson, vice president of Veeam Cloud & Service Providers, Americas at Veeam. Managecast has been providing robust disaster recovery and cloud backup solutions for over 20 years. With this new status, Managecast will continue to leverage the latest Veeam technologies, including the Veeam Data Platform to enhance its offerings, ensuring clients’ critical data is secure and recoverable in the event of any disaster. This elevated status allows Managecast to offer more competitive pricing, enhanced support, and access to the latest Veeam products and features. “We are excited to bring these additional benefits to our clients, helping them to not only protect but also manage their data more efficiently in an ever-evolving digital landscape,” added Golden. For more information about Managecast and its services as a Platinum VCSP, please visit www.managecast.com or contact Nathan Golden at ngolden@managecast.com. About Managecast Technologies, Inc. Managecast Technologies, Inc. specializes in providing complete cloud backup and disaster recovery solutions, fully managed and monitored. With over 20 years of experience, Managecast has been committed to helping businesses protect their data and ensure business continuity, catering to clients across the globe.

DRaaS, General Cloud Backup

Mid-Year Backup Health Review: Tips and Best Practices

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As we approach the middle of the year, it’s a crucial time for businesses to review their backup and DR plans. This mid-year checkup ensures your systems are up to date, your data is secure, and your recovery strategies are effective. Let’s dive into why a mid-year backup health review is essential and some tips on conducting one effectively. Why Conduct a Mid-Year Backup Health Review? A mid-year review helps you address potential vulnerabilities, update your strategies to cover new data types or technologies, and reaffirm that your data recovery plans align with current business objectives. It also provides a great opportunity to test your systems in a controlled environment, ensuring they function as expected in an actual emergency. Key Components of a Backup Health Review Best Practices for a Successful Backup Health Review A mid-year backup health review is not just a routine checkup; it’s an essential part of a proactive data protection strategy. By regularly assessing and updating your backup procedures, you ensure that your business can withstand and quickly recover from data-related incidents. Take this opportunity to tighten your defenses and keep your data safe and recoverable, no matter what lies ahead.

Office 365 Backup, Veeam

Veeam for Microsoft 365 Backing Up Public Mailboxes Limitations and Settings

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Veeam has added the ability to backup public folders again, but with a few setting changes and limitations that you may run into. Here are a list of some of these that you may run into or need to adjust: Additionally Veeam information on public folders can be found HERE. Microsoft is constantly pushing changes that may affect the backups. These are just some things to check when trying to backup a public folder. If you continue to run into issue, reach out to Support@Managecast.com for assistance.

DRaaS

Understanding RPO and RTO

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Recovery Point Objective (RPO) and Recovery Time Objective (RTO) are two critical metrics that every organization must understand and strategically plan. They are crucial components of a robust disaster recovery strategy that can determine how well your business can withstand and recover from an unforeseen event. What Are RPO and RTO? Recovery Point Objective (RPO) refers to the maximum age of files that an organization must recover from backup storage for normal operations to resume after a disaster. In simpler terms, it measures how much data you can afford to lose in terms of time. For instance, an RPO of four hours means your business can tolerate a data loss of up to four hours old without significant harm to business operations. Recovery Time Objective (RTO), on the other hand, is the maximum amount of time allowed for the restoration of the operations after a disaster strikes. This includes the time taken to detect the issue, perform recovery, and ensure that the system is back online. An RTO of two hours means you aim to get your systems running and accessible within two hours after discovering a disruption. Why Are RPO and RTO Important? 1. Business Continuity Understanding and setting appropriate RPO and RTO targets is essential for maintaining business continuity. These objectives help organizations prepare for downtime and data loss scenarios, ensuring that they can continue operations with minimal disruption. They are critical for defining the scale of backup systems and the processes in place for disaster recovery. 2. Cost Optimization There’s a cost associated with achieving lower RPOs and RTOs, as they often require more sophisticated technology and strategies. By accurately defining these objectives, businesses can balance the cost of disaster recovery solutions with the importance of the data and applications they are protecting. This alignment ensures that resources are allocated efficiently, avoiding overinvestment in non-critical areas. 3. Risk Management RPO and RTO are foundational elements of risk management. They help businesses assess and manage the risks associated with data loss and system downtime. By setting these targets, organizations can implement more effective data protection strategies and prioritize recovery efforts based on the criticality of systems and data. 4. Regulatory Compliance Many industries are subject to regulations that require specific standards for data recovery. RPO and RTO are often critical benchmarks in meeting these regulatory requirements. Failure to comply can result in legal or financial penalties, making it imperative for compliance-oriented businesses to set and meet stringent RPO and RTO standards. Best Practices for Setting Your RPO and RTO Knowing your RPO and RTO is not just about compliance or operational necessity—it’s about ensuring resilience in the face of disruptions. Whether it’s a natural disaster, cyberattack, or hardware failure, having a clearly defined and effectively implemented RPO and RTO strategy ensures that your business can recover swiftly and efficiently, minimizing downtime and data loss.

Office 365 Backup, Veeam

Veeam for Microsoft 365 Not allowed to access Non IPM folder Error

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Microsoft constantly pushes out changes, and sometimes these changes break things for 3rd party vendors. After a recent change, we had started seeing the error message “Failed to get folder properties. Not allowed to access Non IPM folder” across several backups. The Microsoft change to the properties of the TeamsMessagesData folder caused Veeam to be unable to retrieve the data over the EWS APIs. Luckily, the fix for this a quick and easy! Note: This requires you to be on Veeam for Microsoft 365 6.1.0.1015 or Newer. Implementing the change on prior versions will NOT resolve the issue. We recommend upgrading to a supported version before applying the following fix. Recent Veeam for Microsoft 365 releases cover this issue. Please follow these steps: If you continue to experience issues or would like assistance with any other issues you may be experience, please reach out to Support@Managecast.com.

General Cloud Backup

Celebrating World Backup Day 2024

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Every year, businesses lose billions of dollars to data breaches, system failures, and unforeseen disasters. In an era where data drives decisions, protects client relationships, and fuels growth, the importance of World Backup Day (March 31st) cannot be overstated. What is World Backup Day? World Backup Day is the day to bring attention to whether your data, most likely your most critical and vital business asset, is well protected. World Backup Day originated in 2005 as World Backup Month, but was changed to World Backup Day in 2011 on March 31st as a reference to April Fool’s Day. The Critical Role of Data in Business Data is the backbone of modern business operations. It supports everything from customer service and sales strategies to financial planning and compliance. Yet, this invaluable asset is under constant threat from cyberattacks, hardware failures, and human error. The impact of data loss on businesses can range from temporary operational disruptions to a complete shutdown, making data protection not just a technical issue but a necessity for business continuity. The Business Case for Celebrating World Backup Day World Backup Day serves as an annual wake-up call for businesses to assess their data protection strategies. It’s a reminder that data loss can happen to anyone, at any time, and the consequences can be devastating. This day encourages businesses to make a pledge: to adopt, review, and strengthen their backup and disaster recovery plans. Best Practices for Business Data Backup A strong data backup plan is foundational to business resilience. Here are key strategies businesses should consider: Cloud Backup and Disaster Recovery: A Strategic Advantage For businesses, cloud backup and disaster recovery offer scalable, secure, and cost-effective solutions. These services not only safeguard against data loss but also ensure minimal downtime, a critical factor in maintaining customer trust and operational continuity. With over two decades of experience, Managecast specializes in delivering these essential services, helping businesses around the world protect their most valuable asset: their data. Taking Action on World Backup Day World Backup Day is the perfect opportunity for businesses to take stock of their data protection measures. Here’s how to start: Conclusion In the digital business landscape, data loss is not just an inconvenience; it’s a direct threat to operational viability and growth. World Backup Day reminds us of the ongoing need to prioritize and invest in comprehensive data protection strategies. Let this day be a catalyst for your business to reinforce its defenses, ensuring not just survival but thriving in the face of challenges. This World Backup Day, let’s commit to securing our businesses against data loss. Feel free to contact us here, send us an email at ngolden@managecast.com, or give us a call at 513-735-6868 Ext. 4002 to request more information. Join us in taking the pledge here: http://www.worldbackupday.com/en/

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