The “Windows recovery image file not found” error in Veeam Backup and Replication can occur if the Windows Recovery Environment is disabled or missing a necessary component. This will cause the Veeam Recovery Media creation to fail.
First, check and make sure that the Windows Recovery Environment is enabled by opening an administrative command prompt on the machine that is causing the error, and run the command:
REAgentC /infoIf the Recovery Environment is disabled, you can reenable it by running the command:
REAgentC /enableIf the issue is occurring due to missing Windows Recovery Environment files, please refer to Veeam KB article kb2685 for additional information.
If the issue continues to persist after repairing the Windows Recovery Environment outlined in Veeam KB article kb2685, you can disable recovery environment collection during the job by adding a registry key. PLEASE NOTE: This should ONLY be done if the issue is isolated to a single Agent job.
In the event of a disaster recovery for a machine with this registry key added, you will need to use a recovery image from another Agent to boot the machine. The registry key is below:
Path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup
Name: DisableRECollection
Type: REG_DWORD
Unit: Boolean
Default Value: 1 If you would like assistance, or have further questions regarding this issue, please email support@managecast.com.